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TICKETEK PTY LTD

  Members must comply with Brisbane Roar FC’s ticketing conditions, the Stadium’s conditions of entry and the A-League Terms of Admission. These can be found at:

https://suncorpstadium.com.au/plan-your-visit/conditions-of-entry

  Brisbane Roar FC reserves the right to cancel or suspend a membership at any time, without refund, to any member that breaches these terms and conditions, or who engages in any conduct that is, or is likely to be, prejudicial to the interests or reputation of the game, Brisbane Roar FC, Australian Professional Leagues, Football Australia, or any of their sponsors.

.  Brisbane Roar FC reserves the right to not accept any application for Membership in its absolute discretion.

  If a member is found to be guilty of conduct deemed unbecoming of a member or prejudicial to the interests of the game, Brisbane Roar FC, Club sponsors or Football Australia, a resolution may be considered in lieu of membership cancellation. A member will have the opportunity to appeal this decision. Any appeal must be submitted in writing to the club mailing address within seven (7) days of receiving the cancellation notice.

  Brisbane Roar FC reserves the right to change all or any package details, including name, pricing, benefits, inclusions, venue, admission conditions or scheduling, and including changes to allocated and general admission seating areas, at any time.

When attending Football Australia sanctioned matches, A-League functions or events supported by Football Australia and/or Clubs, members must abide by the venue’s policies in relation to attitude and behaviour. Any incident reports received by officials will be dealt with appropriately. The Club reserves the right to immediately cancel a membership at its own discretion based on any violation incurred by a member.

  Brisbane Roar FC reserves the right to change these terms and conditions at any time without prior notice. Any revised terms and conditions will be posted on the Brisbane Roar FC website immediately.

  It is a condition of this agreement and of admission to Matches that the holder of the Membership agrees to:

Not resell or transfer the Membership at a premium.

Not use the Membership for advertising, promotional or other commercial purposes (including competitions and trade promotions), or to enhance the demand for other goods or services.

Not bundle the Membership with other goods or services without Brisbane Roar FC’s prior written consent. If this condition is breached, Brisbane Roar FC may, in addition to any other remedy and regardless of whether the holder had notice of the breach, deny the holder admission to Matches and retain the price of the Membership.

Acknowledge that Brisbane Roar FC reserves the right to relocate a member’s seat(s) where required by operational necessity or uncontrollable circumstances. Members will be notified by the Membership team in such instances.

2.2.  Membership Duration and Auto-Renewal

Your membership commences on the date your application is accepted by Brisbane Roar FC and continues, provided all payments are up to date, until the date it is cancelled or terminated.

If you pay your membership fees by credit or debit card, you authorise Brisbane Roar FC to automatically renew your membership each season and to arrange a transfer of funds from your nominated card in the amount applicable to your membership type and payment preference.

Each season’s membership will be rolled over. Brisbane Roar FC will provide notice of renewal via email, explaining the proposed equivalent membership package(s) for the upcoming season and the applicable membership fees.

You will be given a minimum of fourteen (14) days’ notice from the date of the renewal notice to advise the Club of any changes to your membership package or to opt out of automatic renewal.

You may opt out of automatic renewal for the upcoming season at the time of purchase, or prior to the auto-rollover date, by:

i.    Logging into your membership account at membership.brisbaneroar.com.au and selecting opt-out;

ii.   Emailing the Membership team at membership@brisbaneroar.com.au; or

iii.  Calling the Membership team on 1300 395 020, Monday to Friday, 9:00am to 5:00pm.

Any Junior or Youth membership where the holder no longer qualifies under the relevant age criteria will automatically be upgraded to the next applicable category (Junior to Youth, or Youth to Adult). Any Concession membership where the holder no longer meets the eligibility criteria will automatically be upgraded to an Adult membership.

  Junior, Youth, Concession and Family Memberships

Junior: To qualify, you must be between three (3) and twelve (12) years of age as at 1 July 2026. Children under three (3) years of age do not require a membership and may attend matches free of charge.

Youth: To qualify, you must be between thirteen (13) and seventeen (17) years of age as at 1 July 2026.

Concession: May be purchased by persons who meet one or more of the following eligibility criteria: (i) aged 65 years or older; (ii) hold a current eligible student card issued by a recognised tertiary institution (including university or TAFE); or (iii) hold a current Health Care Card issued by Services Australia. If requested, you agree to present valid proof of eligibility upon entry to the venue.

Family: A Family membership may consist of the following combinations of adults and juniors or youths: one (1) Adult and one (1) Junior/Youth; one (1) Adult and two (2) Juniors/Youths; two (2) Adults and one (1) Junior/Youth; or two (2) Adults and two (2) Juniors/Youths. Family combinations may include any mix of Junior and Youth members.

If a member holds a state-issued Companion Card, they are eligible to receive a second membership of the same category at no charge. This membership may be used by a carer when attending matches with the Companion Card holder.

 Members are required to notify the Club of any change in circumstances, including the issuing or withdrawal of concession status, changes to member contact details, or any other relevant information that may affect their membership of Brisbane Roar FC.

  Reserved Seat members from the 2025/26 season have priority to renew their current seats for the 2026/27 season until the published cut-off date. After this date, specific reserved seats cannot be guaranteed.

  Membership seating will be allocated in the following order:

Renewing full season members requesting a seating change.

All prices advertised on the membership site, flyers, renewal forms, application forms or any other communication are inclusive of GST, unless otherwise stated. Brisbane Roar FC reserves the right to change membership prices at any time without prior notice.

  Subject to your Australian Consumer Law rights, you cannot exchange your Membership or obtain a refund if:

After a Match has started, it is cancelled for any reason, including due to inclement weather; or

The time of, or the teams participating in, a Match changes after the date you purchased your Membership.

  Subject to your Australian Consumer Law rights:

The Club is not liable to you for any loss or damage suffered as a result of the A-League or any Match being cancelled, postponed or changed; and

The Club disclaims the existence of any common law duty of care to you or any holder of the Membership.

  Any person seeking a refund must do so in writing, addressed to the Membership Manager, at the Club’s mailing address or via email to membership@brisbaneroar.com.au. Submitting a request does not guarantee that a refund will be granted. If a full refund is granted, members may be required to return their membership pack and cards to the Club. The Club reserves the right to issue a partial refund where a refund is deemed necessary and the member has used their membership to gain entry to one (1) or more matches.

 It is a member’s responsibility to bring their membership card on match day to access the stadium. If you do not have your card, the Membership team will be present on game day to assist you until at least five (5) minutes after kick-off. Personal identification must be provided to access replacement tickets.

Memberships may be purchased using one of the following payment methods:

Credit or debit card (Visa, Mastercard, American Express); or

Approved alternative payment methods (such as Afterpay or other buy-now-pay-later or digital wallet providers), where made available at checkout.

Available payment methods may vary depending on whether you elect to pay in full or via an instalment plan.

3.2.  Instalment Plans (Recurring Card Payments)

Instalment plans are available only for payments made by credit or debit card. If you elect to pay via instalments:

You authorise Ticketek on behalf of Brisbane Roar FC to securely store your nominated card details via its third-party payment gateway provider.

You authorise Ticketek on behalf of Brisbane Roar FC to process recurring payments against that card for the total membership amount divided into instalments.

Payments may be processed as merchant-initiated recurring transactions.

Instalments will be processed on or around the scheduled dates notified to you at the time of purchase.

Alternative payment methods (including Afterpay and other buy-now-pay-later services) are not available for instalment plans unless expressly stated.

If you elect to participate in automatic renewal:

Your membership will automatically renew for the following season in the same category (and seat, if applicable).

The renewal amount will be charged to your stored card.

Brisbane Roar FC will provide prior notice of the renewal and applicable fees.

You may opt out within the timeframe specified in the renewal notice.

Auto-renewal is available only where a valid credit or debit card is stored on file.

It is your responsibility to ensure that your nominated card details remain valid and up to date. If your card expires, is cancelled, or is replaced, you must update your payment details before the next scheduled instalment. Failure to maintain valid payment details may result in the suspension of your membership entitlements. Payment details may be updated at any time via your online member portal or by contacting the Brisbane Roar FC Membership team.

You are responsible for ensuring that your nominated payment details remain current, valid and capable of accepting recurring transactions. If a scheduled payment is declined, cannot be processed, or is returned unpaid for any reason, Brisbane Roar FC may attempt to re-process the payment within a reasonable period and/or contact you to request updated payment details. You authorise Brisbane Roar FC to process any outstanding amounts once valid payment details are provided. Membership entitlements, including barcode access and game entry, may be suspended while any amount remains unpaid. If payment remains outstanding after reasonable attempts have failed, Brisbane Roar FC reserves the right to cancel the membership without further notice. The member remains liable for any outstanding amounts accrued prior to cancellation.

If a scheduled recurring payment cannot be processed:

Brisbane Roar FC may attempt to re-process the payment within a reasonable period.

Brisbane Roar FC may notify you and request updated card details.

Membership access (including barcode access) may be suspended until outstanding amounts are paid.

Brisbane Roar FC reserves the right to cancel a membership where repeated payment attempts fail.

You acknowledge that instalment and renewal payments are authorised recurring transactions.

You agree to contact Brisbane Roar FC to resolve any billing concerns prior to initiating a chargeback with your card issuer.

Membership access may be suspended during the dispute process.

If the chargeback is determined to be invalid, Brisbane Roar FC reserves the right to recover outstanding amounts and any associated chargeback costs.

Brisbane Roar FC may cancel a membership without refund in cases of misuse or bad faith disputes. Chargeback rights are subject to applicable card scheme rules and consumer protection laws.

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Brisbane Roar

Your privacy is important to Brisbane Roar FC. This privacy policy provides information about the personal information that Brisbane Roar FC collects and the ways in which Brisbane Roar FC may use, hold and disclose this personal information. Brisbane Roar FC may disclose your personal information to Football Federation Australia (FFA) and the FFA may disclose your personal information to Brisbane Roar FC. Each organisation will collect and use your personal information in accordance with this privacy policy.

This policy describes the way Brisbane Roar FC collects, holds and discloses personal information. Personal information is information that identifies you or could identify you. Brisbane Roar FC & FFA are subject to the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Brisbane Roar FC may vary this policy from time to time, by posting an updated policy accessible via our website.

Protecting personal information is fundamental to Brisbane Roar FC’S and FFA’s' relationship with Members and supporters. All personal information received by Brisbane Roar FC, or in the conduct of Brisbane Roar FC’s or FFA's business, is therefore treated seriously, having regard to Brisbane Roar FC’s and Brisbane Roar FC Clubs’ legal obligations.

"Brisbane Roar FC Online" refers to the Brisbane Roar FC and or FFA websites with top-level domains located at http://www.footballaustralia.com.au/, http://www.brisbaneroar.com/ and http://www.brisbaneroar.com.au/, all related sub-domains and any other Brisbane Roar FC website which provides a Brisbane Roar FC product or service. You need not disclose your identity to Brisbane Roar FC in order to visit Brisbane Roar FC websites, except where personal information is voluntarily supplied, however the FFA internet server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve Brisbane Roar FC websites.

Brisbane Roar FC may use "cookies" on its websites. A cookie is a small text file that Brisbane Roar FC may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences and are thus designed to improve your experience of Brisbane Roar FC Online. Cookies may collect and store personal information about you. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities on Brisbane Roar FC Online.

When you visit and browse Brisbane Roar FC Online, our website host and some third party service providers may collect information for statistical, reporting and maintenance purposes.

Subject to the terms of this privacy policy, this information is used to administer and improve the performance of Brisbane Roar FC Online. The information may include:

the number of users visiting our website and the number of pages viewed;

visiting patterns of individuals accessing Brisbane Roar FC Online;

Brisbane Roar FC or the FFA use website analytic services to help analyse how you use Brisbane Roar FC Online (Website Analytics). Website Analytics generate statistical and other information about website use by means including but not limited to cookies which are stored on users' computers. The information generated is used to create reports about the use of Brisbane Roar FC Online. Our third party providers of these services may store this information. Brisbane Roar FC or the FFA will not (and will not allow any third party to) use Website Analytics to track or to collect any personally identifiable information of visitors to Brisbane Roar FC Online. Brisbane Roar FC or the FFA will not associate any data gathered from Brisbane Roar FC Online with any personally identifying information from any source as part of Brisbane Roar FC’s or the FFA’s use of Website Analytics. 

Brisbane Roar FC and the FFA treat personal information that may be obtained through cookies and any other information supplied to us (for example if you send us an email) in accordance with this privacy policy.

Generally, Brisbane Roar FC and the FFA collect personal information directly from your use of

Brisbane Roar FC’s and FFA’s websites and any registration you make to receive information, including via email. The personal information which Brisbane Roar FC and the FFA collect and hold may include:

Name, address, email address, gender, occupation, contact information, favourite Hyundai ALeague Club, Club you play for and your current team;

information about dealings with Brisbane Roar FC, including membership history, and subscriptions for information;

your Brisbane Roar FC game attendance history where you purchase a ticket or use your Brisbane Roar FC Membership Card to obtain entry into a venue;

information derived from the use of "cookies".

In addition, you may also provide to us and we may collect and hold additional personal information, such as:

details of the items ordered or purchased from us.

By providing Brisbane Roar FC or FFA with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this Privacy Policy.  If you do not give personal information to Brisbane Roar FC, the FFA or Brisbane Roar FC affiliated websites (my.brisbaneroar.com.com, shop.brisbaneroar.com, etc) it may affect the ability of Brisbane Roar FC to provide you with products and/or services. Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

During the course of business, Brisbane Roar FC and the FFA may also collect personal information that is given to them by a third party (for example, a corporate partner of Brisbane Roar FC Brisbane Roar FC Merchandise Shop, Brisbane Roar FC Ticket Sellers, Brisbane Roar FC Competition manager and other sources unknown at time of writing, or information that is on a publicly maintained record). This information forms part of the personal information described in this policy. Brisbane Roar FC will not intentionally solicit personal information that is unintentionally disclosed.

Wherever reasonably practicable, Brisbane Roar FC will store personal information on data servers that are controlled by Brisbane Roar FC and are located within the geographical borders of Australia. However, some of your personal information may be transferred, stored, processed, used or disclosed overseas by Brisbane Roar FC or Brisbane Roar FC’s third party service providers. In particular, as at the date this privacy policy was most recently updated, your personal information may be disclosed to recipients in the Vietnam, China and other countries from time to time.

This may happen if our service providers are located overseas, or if transactions, information, services or products have an overseas connection. Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you may not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.

You agree to the disclosure and use of such personal information in accordance with this privacy policy, and consent to its disclosure overseas and its use by third parties, including our service providers, in Vietnam, China and such other countries in which those parties or their computer systems may be located from time to time, where it may be used solely for the purposes described in this privacy policy, without us being responsible for such use (or for any breach).

7. Use & Disclosure of Personal Information

Brisbane Roar FC may collect, hold, use and disclose your personal information for purposes including, without limitation:

to provide, and to assist with providing products and services to you, to manage and account for

the products and services, and to improve products and services;

to manage Brisbane Roar FC’s relationship(s) with you;

to provide you with information about events, products and/or services that may interest you;

to facilitate the internal business operations of Brisbane Roar FC;

to promote and market Brisbane Roar FC events, products or services;

to enable corporate partners and sponsors of Brisbane Roar FC, including the FFA and FFA's digital

rights partner, as well as their related bodies corporate, to market and promote their products

to our third party service providers in connection with any of the above.

Brisbane Roar FC may also disclose personal information where it is otherwise permitted to do so by law.

You consent to Brisbane Roar FC and FFA using your personal Information for sending you information, including promotional material, about Brisbane Roar FC or FFA, or FFA's products and services, as well as the products and services of third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages. You can contact us using the contact details specified in paragraph 9 if you do not want to receive marketing information from us.

Brisbane Roar FC and AFL Clubs do not otherwise disclose personal information without your permission, unless the disclosure is:

in accordance with this privacy policy or any agreement you enter into with us; or required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When Brisbane Roar FC discloses your information to third parties, e.g. our Membership fulfilment company, FFA, or others, that information will be sent in a password protected file with the password sent in a separate email.

Brisbane Roar FC will take reasonable steps to protect all personal information within their direct control from misuse, interference, loss, unauthorised access, modification or disclosure. Brisbane Roar FC will take reasonable steps to hold information securely in electronic or physical form in access controlled premises or in electronic databases requiring logins and passwords.

9. Contacting Brisbane Roar FC Regarding Access & Correction and Privacy Complaints

An individual may: request access to and seek the correction of their personal information held by Brisbane Roar FC at any time;

make a complaint in relation to a breach of privacy; or

submit a query or concern about this privacy policy or Brisbane Roar FC information handling processes, by contacting Brisbane Roar FC’s Privacy Officer by email at membership@brisbaneroar.com.au. 

You will be required to provide proof of identity in order to obtain access to your personal information. Brisbane Roar FC may refuse to provide access if permitted to do so by law. Brisbane Roar FC aims to provide access to your personal information within 30 days of a valid request.

will be dealt with in a confidential manner; and

will not affect your existing obligations or affect the commercial arrangements between you and Brisbane Roar FC. 

Brisbane Roar FC’s Privacy Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.

10. Use of Email, Mail and SMS communications

Brisbane Roar FC Emails to Non-Members are able to be unsubscribed at any time by clicking the unsubscribe link on any email. You can also unsubscribe by sending an email to membership@brisbaneroar.com.au or calling 1300 39 50 20.

Brisbane Roar FC Emails to Members can also be unsubscribed at any time as per above, however some information is sent to Brisbane Roar FC Members that have unsubscribed. This could relate to Change of game information (date/venue/time), Major Announcements, Membership Renewal information and more. If a Brisbane Roar FC Member chooses not to renew their Membership by the deadline renewal date specified in the Membership Renewal documents, they are then treated as Non-Members and no further emails are sent.

Brisbane Roar FC may send you Membership Information by mail. You can be removed from this list by contacting Brisbane Roar FC by email: membership@brisbaneroar.com.au, mail: PO Box 253 Browns Plains QLD 4118 or phone: 1300 39 50 20.

Brisbane Roar FC may send SMS’s to non-members with upcoming game information. Each SMS has an unsubscribe option. Brisbane Roar FC Members who have not renewed their Memberships may receive SMS reminders. These are discontinued at the conclusion of the Renewal period as per above.